Services

Scalable BPO solutions designed around performance.

Specialist operational support for international businesses that need better customer outcomes, revenue performance and process efficiency.

Core BPO Service Offering

Four core capabilities. One integrated partner.

OFA combines financial services expertise with customer service, sales and back-office delivery.

Financial services operations

Financial Services Operations

Specialist operational support shaped by OFA’s financial-services heritage and South Africa’s regulated financial environment.

  • Insurance administration
  • Wealth management support
  • Compliance processing
  • Policy servicing
Customer experience support

Customer Service & Client Experience

Customer-facing support that protects relationships, resolves issues and strengthens loyalty.

  • Inbound and outbound support
  • Customer care and account servicing
  • Retention programmes
  • Complaint resolution
Sales and revenue operations

Sales & Revenue Operations

High-performance sales support focused on qualified conversations and measurable conversion outcomes.

  • Outbound sales teams
  • Lead qualification
  • Appointment setting
  • Upselling and conversion campaigns
Back office administration

Back-Office & Administration

Process support that keeps operational workflows accurate, organised and moving.

  • Data processing
  • CRM management
  • Document handling
  • Reporting and workflow support
Built for Growth

More than outsourced tasks.

OFA’s delivery model is designed to operate as a practical extension of your business rather than a disconnected vendor.

Scalable Teams

Add capacity quickly while avoiding major infrastructure investment.

Operational Integration

Align workflows, processes and performance metrics to your organisation.

Measured Outcomes

Structured monitoring keeps service delivery connected to business goals.

International Alignment

Delivery shaped for UK and USA customer expectations and business environments.

Our Value Proposition

Why businesses outsource with OFA.

40–60%Potential cost savings compared with UK/US operational structures.
SkilledWorkforce trained in customer engagement, sales and financial services.
ScalableTeams that can expand without heavy infrastructure investment.
GovernedStructured QA, confidentiality standards and performance monitoring.
Need the right operating model?

Tell us what you need to scale.

Discuss Your Requirements